Shipping policy
Last Updated: October 12, 2026
At Terrahaveno, we aim to provide a smooth and reliable shipping experience for every order. This Shipping Policy explains our order processing times, shipping fees, estimated delivery times, and delivery procedures for sofas, couches, chairs, and other furniture products purchased through our website.
1. Shipping Area
We currently ship to addresses within the United States. Shipping availability may vary depending on the product and destination address. Please ensure that your shipping information is accurate and complete when placing your order.
2. Shipping Fees
We offer the following shipping rates:
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Orders totaling $150 or more qualify for free shipping.
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Orders totaling less than $150 are subject to a $7.95 shipping fee.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
3. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.
Processing times may vary during holidays, promotional periods, or when additional order verification is required. Orders are not considered shipped until they have been handed over to the carrier.
4. Estimated Delivery Time
After an order has been shipped, estimated transit time is generally 3–8 business days.
The estimated total time from order placement to delivery is approximately 4–11 business days, including processing and transit.
These timeframes are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
5. Shipping Confirmation and Tracking
Once your order has shipped, we will send a shipping confirmation email with tracking information when available. You can use the tracking details to follow your shipment.
Please allow some time for tracking information to become active after the carrier receives your package.
6. Furniture Delivery
Furniture items such as sofas, couches, and chairs may require special handling because of their size, weight, or packaging. Delivery arrangements may vary by product and carrier.
Please review the product details before ordering and make sure the delivery location can accommodate the item. Customers are responsible for providing a complete and accurate shipping address and any necessary delivery instructions.
If a shipment arrives with visible damage, please keep the packaging when possible and contact us promptly with your order number, a description of the issue, and clear photos of the damage.
7. Delivery Delays
Although we work to process and ship orders within the stated timeframes, delays may occur due to severe weather, carrier disruptions, high shipping volumes, incorrect address information, or other unexpected events.
We will provide assistance when information is available, but we cannot guarantee delivery on a specific date.
8. Incorrect Addresses and Failed Deliveries
Customers are responsible for checking that their shipping address and contact details are correct before submitting an order. If you notice an error, please contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered processing or has been shipped. Additional charges may apply if a shipment is returned or requires reshipping because of an incorrect address or an unsuccessful delivery.
9. Missing or Delayed Packages
If your tracking information shows an unusual delay or indicates that your package was delivered but you have not received it, please check your delivery area and contact the carrier when appropriate. You may also contact our customer service team for assistance.
10. Contact Us
If you have questions about shipping, delivery estimates, or an existing order, please contact us using the information below.
Store Name: Terrahaveno
Email: sales@terrahaveno.us
Phone: +1 (845) 699-5840
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 298 Knickerbocker Rd, Livingston Manor, NY 12758-5617, United States
We appreciate your business and will do our best to help your furniture order reach you smoothly and reliably.