Last Updated: October 12, 2026
At Terrahaveno, we strive to process every order accurately and efficiently. This Order Cancellation Policy explains how to request an order cancellation, when cancellations may be accepted, and how refunds are handled.
1. Requesting an Order Cancellation
If you wish to cancel an order for a sofa, couch, chair, or other furniture product, please contact our customer service team as soon as possible after placing your order.
When submitting a cancellation request, please provide your order number, full name, and the email address used to place the order. This information will help us locate your purchase and review your request.
2. Cancellation Before Processing
Orders that have not entered processing may be eligible for cancellation. If your cancellation request is approved before processing begins, the order will be canceled and any payment collected will be refunded to the original payment method.
Please note that cancellation cannot be guaranteed, as orders may enter processing shortly after they are placed.
3. Orders Already Processed or Shipped
Once an order has entered processing, been prepared for shipment, or been handed over to a carrier, cancellation may no longer be possible.
If your order has already shipped, you may need to follow our Return and Refund Policy after delivery. Return eligibility, shipping costs, and other conditions will be determined according to that policy and applicable law.
Please contact us before refusing delivery or attempting to return a shipment so that we can provide the appropriate instructions.
4. Refunds for Approved Cancellations
If your cancellation request is approved and a refund is due, the refund will generally be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. The actual processing time may vary depending on your bank, card issuer, or payment provider.
If you have not received your refund after this period, please contact us for assistance.
5. Changes to Existing Orders
If you need to change an item, quantity, shipping address, or other order details, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before processing or shipment. However, changes cannot be guaranteed once an order has entered processing or been shipped. In some cases, cancellation of the original order and placement of a new order may be necessary.
6. Orders Canceled by Terrahaveno
In certain circumstances, we may need to cancel an order due to product unavailability, payment authorization problems, suspected fraudulent activity, pricing errors, or other legitimate reasons.
If we cancel an order after payment has been collected, we will notify you where appropriate and arrange a refund for the amount due to the original payment method.
7. Important Information
Please review your order details carefully before completing checkout, including product specifications, dimensions, quantity, shipping address, and contact information.
For furniture products, order preparation and shipping arrangements may begin quickly. Submitting a cancellation request does not mean the cancellation has been approved. We will confirm the outcome of your request when possible.
Nothing in this policy limits any cancellation, refund, or other consumer rights that cannot legally be excluded under applicable law.
8. Contact Us
For order cancellations, changes, or questions about this policy, please contact us:
Store Name: Terrahaveno
Email: sales@terrahaveno.us
Phone: +1 (845) 699-5840
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 298 Knickerbocker Rd, Livingston Manor, NY 12758-5617, United States
We appreciate your understanding and will do our best to assist with your order cancellation request.