Privacy policy

Last Updated: October 12, 2026

At Terrahaveno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, browse our furniture products, place an order, or contact our customer service team.

1. Information We Collect

We may collect the following types of information when you use our website:

Personal Information: This may include your name, billing address, shipping address, email address, phone number, and other information you provide when placing an order or contacting us.

Order and Payment Information: We collect information related to your purchases, including the products you order, order details, payment status, and transaction records. Payment information is generally processed by third-party payment providers. We do not intentionally store complete payment card details on our own systems.

Device and Usage Information: When you visit our website, we may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, and interactions with our website.

Communication Information: If you contact us by email, phone, or other available channels, we may retain the information you provide to respond to your questions and assist with your requests.

2. How We Use Your Information

We may use the information we collect to:

  • Process, confirm, and fulfill orders for sofas, couches, chairs, and other furniture products.

  • Arrange shipping, delivery, and order tracking.

  • Process payments, refunds, returns, and cancellations.

  • Communicate with you about purchases, deliveries, and customer service requests.

  • Respond to questions, complaints, and product-related inquiries.

  • Improve our website, product listings, shopping experience, and customer service.

  • Detect, investigate, and prevent fraud, unauthorized transactions, and other harmful activities.

  • Maintain business records and comply with applicable legal obligations.

  • Send promotional communications where permitted by law and consistent with your preferences.

3. How We Share Your Information

We may share your information with trusted third parties when necessary to operate our business and provide our services. These parties may include:

Service Providers: Companies that support our website hosting, e-commerce platform, payment processing, order management, analytics, customer service, and technical operations.

Shipping and Delivery Partners: Carriers and logistics providers that need relevant information, such as your name, delivery address, and contact details, to deliver your order.

Analytics and Marketing Providers: Providers that help us understand website usage, measure advertising performance, or deliver marketing services, subject to applicable laws and your privacy choices.

Legal and Regulatory Authorities: We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, customers, and business.

Business Transfers: In connection with a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as permitted by applicable law.

We do not sell personal information in exchange for money. Where applicable privacy laws define certain advertising or data-sharing activities as a sale or sharing of personal information, we will honor the rights and choices available to you under those laws.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to maintain essential website functions, remember preferences, understand website traffic, and support advertising activities.

These technologies may help us:

  • Keep your shopping cart and checkout functioning.

  • Remember certain preferences.

  • Understand how visitors use our website.

  • Measure marketing and advertising performance.

  • Improve website functionality and user experience.

You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.

5. Payment Security

Payments made through our website may be handled by third-party payment processors. Your payment information is subject to the applicable provider's privacy and security practices.

We use reasonable measures to help protect transaction-related information, but no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and transaction records, resolve disputes, prevent fraud, and meet applicable legal, tax, and accounting requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information in a portable format.

  • Object to or restrict certain processing activities.

  • Opt out of certain targeted advertising, personal information sales, or sharing where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional emails by using the unsubscribe instructions included in those messages.

To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before processing certain requests. We will respond in accordance with applicable law.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping services. These third parties operate under their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of websites and services that we do not control. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information directly from children under the age of 13. If we become aware that we have collected personal information from a child in circumstances where parental consent is required, we will take appropriate steps to address the information in accordance with applicable law.

10. International Visitors

Our website and service providers may process or store information in the United States or other locations where our service providers operate. Depending on your location, the laws governing the handling of personal information may differ from those in your jurisdiction. We take reasonable steps to handle personal information in accordance with applicable legal requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or legal requirements. Any changes will be posted on this page with an updated revision date.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Terrahaveno

Email: sales@terrahaveno.us

Phone: +1 (845) 699-5840

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 298 Knickerbocker Rd, Livingston Manor, NY 12758-5617, United States

We value your trust and are committed to handling your personal information responsibly.